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Business Operations Coordinator

1 month ago

Winnipeg, Manitoba, Canada Access Credit Union Full time

Business Administrator Role

At Access Credit Union, we are seeking a highly skilled Business Administrator to join our team. This role is responsible for providing exceptional member experience by greeting members, responding to inquiries, and promoting our products and services.

Key Responsibilities:

  • Greet members and potential members, responding to inquiries on basic credit union products and services.
  • Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
  • Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
  • Responsible for opening and maintaining business memberships and accounts, setting up online banking and troubleshooting.
  • Administer and process specialized accounts such as estates for businesses, property management companies, lawyer and real estate trust.
  • Act as the member point of contact for CAFT.
  • Prepare bank confirmations and assist with credit card applications.
  • Solicit new members and foster business development through service excellence, product knowledge, and teamwork.
  • Provide administrative support and assistance to the Business Loan department.
  • Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
  • Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.

Requirements:

  • Grade 12 diploma or equivalent.
  • Business Administration or other post-secondary education would be considered an asset.
  • Previous customer service experience.
  • Demonstrated desire to serve others in a friendly and professional manner.
  • Ability to identify and willingness to act upon sales and service opportunities.
  • Strong interpersonal and communication skills, both verbal and written.
  • Attention to detail with high degree of accuracy.
  • Ability to work in fast-paced environment and perform well under pressure.
  • Ability to prioritize using sound judgment to make timely and effective decisions.
  • Knowledge of Access Credit Union's products and services.
  • Ability to follow standardized policies and procedures.
  • Knowledge of risk management within the financial industry.
  • Proficient computer skills.

About Us:

At Access Credit Union, we welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in. We are committed to providing a professional and innovative work environment that uniquely embraces empowerment, accountability, and trust.

How to Apply:

If you are interested in this position, please visit our website at accesscu.ca/careers to apply. We look forward to hearing from you.