Guest Service Supervisor

4 weeks ago


Brampton, Ontario, Canada Courtyard Marriott Brampton Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Courtyard Marriott Brampton. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and leading our front desk staff to deliver outstanding service.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences
  • Establish work schedules and procedures to maintain high standards of service
  • Perform same duties as workers supervised to stay connected with team members
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Hire and train staff in job duties, safety procedures and company policies to ensure a skilled and motivated team
  • Requisition materials and supplies to maintain a well-stocked front desk
  • Ensure smooth operation of equipment to minimize downtime and maximize efficiency
Requirements
  • 2 years to less than 3 years of experience in a similar role
  • Ability to provide awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers and refugees, youth, Veterans, Indigenous people, and visible minorities
  • Permanent position with 35 hours per week
  • English language proficiency


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