Guest Service Supervisor

3 weeks ago


Brampton, Ontario, Canada Courtyard Marriott Brampton Full time
Job Summary

We are seeking a skilled Guest Service Supervisor to join our team at Courtyard Marriott Brampton. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and leading our front-line staff to deliver outstanding service.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish work schedules and procedures to maintain high levels of productivity and efficiency.
  • Perform same duties as workers supervised to stay connected with the team and understand their challenges.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Hire and train staff in job duties, safety procedures, and company policies to ensure they are equipped to deliver exceptional service.
  • Requisition materials and supplies to maintain a well-stocked and efficient operation.
  • Ensure smooth operation of equipment to minimize downtime and maintain high levels of productivity.
  • Provide awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers and refugees, youths, Veterans, Indigenous people, and visible minorities.
Requirements
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Work Setting

This role is based in a hotel, motel, or resort environment, requiring the ability to work in a fast-paced and dynamic setting.

Work Term

This is a permanent position, offering a stable and secure work environment.

Work Language

The primary language of work is English.Hours of Work

This role requires a 35-hour workweek, with a focus on maintaining a healthy work-life balance.



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