Guest Service Supervisor
3 weeks ago
We are seeking a skilled Guest Service Supervisor to join our team at Courtyard Marriott Brampton. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and leading our front-line staff to deliver outstanding service.
Key Responsibilities- Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
- Establish work schedules and procedures to maintain high levels of productivity and efficiency.
- Perform same duties as workers supervised to stay connected with the team and understand their challenges.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Hire and train staff in job duties, safety procedures, and company policies to ensure they are equipped to deliver exceptional service.
- Requisition materials and supplies to maintain a well-stocked and efficient operation.
- Ensure smooth operation of equipment to minimize downtime and maintain high levels of productivity.
- Provide awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers and refugees, youths, Veterans, Indigenous people, and visible minorities.
- Secondary (high) school graduation certificate.
- 2 years to less than 3 years of experience in a related field.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
This role is based in a hotel, motel, or resort environment, requiring the ability to work in a fast-paced and dynamic setting.
Work TermThis is a permanent position, offering a stable and secure work environment.
Work LanguageThe primary language of work is English.Hours of Work
This role requires a 35-hour workweek, with a focus on maintaining a healthy work-life balance.
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