Guest Services Lead

1 week ago


Brampton, Ontario, Canada Courtyard Marriott Brampton Full time
Job Summary

We are seeking a skilled Guest Services Lead to join our team at Courtyard Marriott Brampton. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-ins and check-outs, and supporting the smooth operation of our hotel.

Responsibilities
  • Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish work schedules and procedures to maintain high levels of service quality.
  • Perform same duties as workers supervised to demonstrate expertise and leadership.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Hire and train staff in job duties, safety procedures, and company policies to ensure a well-rounded team.
  • Requisition materials and supplies to maintain adequate inventory levels.
  • Ensure smooth operation of equipment to minimize downtime and maximize efficiency.
Support for Diverse Guests
  • Provide awareness training to employees to create a welcoming work environment for guests with disabilities.
  • Provide diversity and cross-cultural training to create a welcoming work environment for newcomers, refugees, and visible minorities.
  • Provide awareness training to employees to create a welcoming work environment for youth, veterans, and mature workers.

Key Qualifications: 2 years to less than 3 years of experience, High school graduation certificate, English language proficiency.

Work Term: Permanent, Work Language: English, Hours: 35 hours per week.



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