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Help Desk Technician

2 months ago

Oakville, Ontario, Canada CIS Ontario Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Technician to join our team at CIS Ontario. The successful candidate will be responsible for providing technical support to our staff, students, and parents.

Key Responsibilities
  • Provide exceptional customer service and technical support to our community
  • Analyze and resolve technical issues in a timely and efficient manner
  • Document and maintain accurate records of technical issues and resolutions
  • Collaborate with our IT team to identify and implement solutions to technical problems
  • Develop and deliver training programs to staff and students on technical skills and software applications
Requirements
  • Post-secondary education in Computer Science, Information Technology, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in computer hardware and software applications
Preferred Qualifications
  • Experience in a help desk or technical support role
  • Knowledge of network systems and computer security
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a meaningful contribution to the education and well-being of our students