Digital Signage Technician

1 month ago

Oakville, Ontario, Canada Media Resources Inc. Full time
Job Title: Digital Signage Technician

We are seeking a highly skilled Digital Signage Technician to join our team at Media Resources Inc. in Oakville, Ontario.

Job Summary:

The primary purpose of this position is to provide field service in the commissioning of new digital LED signs and the on-site service (break-fix) and preventative maintenance of digital LED signs.

Key Responsibilities:
  • Commissioning of new LED signs at on-site locations across Canada.
  • Prioritize break-fix services at on-site locations across Ontario, including on-site parts replacement of LED modules, power supplies, or controllers as required to repair signs.
  • Maintain customer satisfaction ratings based on established criteria.
  • Input service call information into the service ticketing system to log customer information and actions taken, along with required next steps.
  • Create a positive customer experience while meeting company standards for quality of work performed and compliance with company policies, procedures, legislation, regulations, and directions.
  • Participate in and comply with all health and safety processes and initiatives to ensure a safe workplace.
  • Ensure all service requests are completed to the customer's satisfaction in a timely manner.
  • Proactively follow up on service calls and keep customers updated on service ticket status.
  • Enter all pertinent information into service tickets to facilitate the gathering of service performance and product metrics.
  • Work collaboratively with other team members and leadership.
Requirements and Qualifications:
  • Completion of a two- to three-year college program in electronics or a four-year apprenticeship program in electronic servicing and repair, or completion of high school or college courses in electronics and on-the-job training as an asset.
  • Trade certification for electronics technicians as an asset.
  • Working at Heights & Lift Operator Certifications as considered an asset.
Work Experience:
  • 5+ years of experience in field service and maintenance.
  • Experience in working at heights and operating a bucket truck and scissor lifts.
  • G Driver's License.
  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
  • Ability to work independently to suggest and implement solutions for issues encountered in the field.
  • Solid understanding of networking (Hardline, Wireless, and Cellular).
  • Solid understanding of Electrical installation and service.
  • Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
  • Ability to work professionally with outside service providers.
Work Conditions:
  • Field service work is performed on-site on sign structures or when providing Help Desk support or performing depot repair in an office environment.
  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
  • This job requires some exposure to harsh weather conditions during commissioning or servicing of outdoor LED signage.

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