Digital Signage Technician

4 weeks ago

Oakville, Ontario, Canada Media Resources Inc. Full time
Job Title: Digital Signage Technician

We are seeking a skilled Digital Signage Technician to join our team at Media Resources Inc. in Oakville, Ontario.

Job Summary:

The primary purpose of this position is to provide field service in the commissioning of new digital LED signs and the on-site service (break-fix) and preventative maintenance of digital LED signs.

Key Responsibilities:

  • Commissioning of new LED signs at on-site locations across Canada.
  • Prioritize break-fix services at on-site locations across Ontario, including on-site parts replacement of LED modules, power supplies, or controllers as required to repair signs.
  • Maintain customer satisfaction ratings based on established criteria.
  • Input service call information into the service ticketing system to log customer information and actions taken, along with required next steps.
  • Create a positive customer experience while meeting company standards for quality of work performed and compliance with company policies, procedures, legislation, regulations, and directions.
  • Participate in and comply with all health and safety processes and initiatives to ensure a safe workplace.
  • Ensure all service requests are completed to the customer's satisfaction in a timely manner.
  • Proactively follow up on service calls and keep customers updated on service ticket status.
  • Enter all pertinent information into service tickets to facilitate the gathering of service performance and product metrics.
  • Work collaboratively with other team members and leadership.

Requirements and Qualifications:

  • Completion of a two- to three-year college program in electronics or a four-year apprenticeship program in electronic servicing and repair, or completion of high school or college courses in electronics and on-the-job training as an asset.
  • Trade certification for electronics technicians as an asset.
  • Working at Heights & Lift Operator Certifications as considered an asset.

Work Experience:

  • 5+ years of experience in field service and maintenance.
  • Experience in working at heights and operating a bucket truck and scissor lifts.
  • G Driver's License.
  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
  • Ability to work independently to suggest and implement solutions for issues encountered in the field.
  • Solid understanding of networking (Hardline, Wireless, and Cellular).
  • Solid understanding of Electrical installation and service.
  • Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
  • Ability to work professionally with outside service providers.

Work Conditions:

Field service work is performed on-site on sign structures or when providing Help Desk support or performing depot repair in an office environment.

Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

This job requires some exposure to harsh weather conditions during commissioning or servicing of outdoor LED signage.

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