Apprentice General Manager
1 month ago
As a key member of our team, the General Manager will be responsible for overseeing the overall performance of the facility, ensuring the success of the business in all areas. This includes managing associates, product usage, and driving business growth.
Key Responsibilities- Manage and report the profitability of the facility on a monthly basis
- Review the P&L with staff to ensure alignment with company goals
- Determine and correct financial areas of concern, regularly evaluating business performance
- Establish and monitor company profit goals, including gross profit margin and closing ratio targets
- Establish and monitor overhead budget, ensuring controlled operating expenses
- Review closed repair orders for quality, reporting, and management issues
- Participate in monthly Business Group meetings to share ideas and improve collaboration
- Maintain local licenses and permits required to operate the business
- Provide backup for administrative associates and ensure administrative tasks are distributed effectively
- Monitor store quality by inspecting and observing methods of repair in progress
- Responsible for hiring, training, development, corrective action, and termination of all associates
- Hold daily, weekly, and monthly store meetings to train and inform associates
- Resolve complaints and disputes tied to the facility, including associate and customer-related issues
- Ensure all associates receive required safety training as part of their orientation process
- Evaluate employees on an ongoing basis to identify and assist low performers, implement yearly performance appraisal process, and offer training opportunities
- Maintain all Canadian safety standards
- Produce CSI that meets or exceeds established standards and follow up on substandard CSI cards
- Set company standards of excellence by continually striving to improve customer service and satisfaction, insurance company relationships, sales, and promotional efforts
- Bachelor's degree or equivalent experience in Management or the industry
- Functional/Technical Knowledge
- Management Software (Mitchell and/or Summit) – ADVANCED
- Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
- Business Math Skills
- ICAR
- WHMIS
- First Aid
- Ability to work independently without close supervision, be flexible and adaptable to constant change, and possess strong tact and diplomacy
- Highly organized, with the ability to handle multiple concurrent assignments, prioritize, organize, and plan work under own initiative
- Negotiating skills and handling of confidential information
- Strong communication skills (reading, writing, speaking, listening)
- Ability to travel when necessary
- Developed reasoning/problem-solving skills
- General Physical Skills (Carrying, Lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching)
- Repetitive motion
- Driving, must have a valid license
This position is for an independently owned and operated location and not with CARSTAR CANADA SPV LP. All employment-related decisions, including hiring, firing, scheduling, and rate of pay, are determined by the independent franchise owner.
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