Appliance Service Technician Apprentice

4 weeks ago


Edmonton, Alberta, Canada Trail Appliances Ltd. Full time
Appliance Service Technician Apprentice

At Trail Appliances Ltd., we're committed to providing our customers with exceptional service and support. As an Appliance Service Technician Apprentice, you'll play a crucial role in ensuring efficient appliance service and delivering outstanding results.

Key Responsibilities:
  • Perform accurate repairs and diagnosis of mechanical issues, utilizing manufacturers' service manuals and bulletins as needed.
  • Provide customers with detailed and understandable diagnosis and repair information.
  • Communicate any service-related concerns to Management for timely resolution and customer satisfaction.
  • Document existing damage on customer products or work areas prior to repairs.
  • Coordinate with the parts department for precise and timely parts orders.
  • Complete all repair documentation accurately, obtaining proper authorization for tasks.
  • Manage used customer/warranty parts efficiently, ensuring proper tagging and return.
  • Actively engage in required schooling and educational programs for professional development.
  • Utilize shop manuals and technical service bulletins to enhance technical knowledge.
  • Participate in training opportunities to stay updated on industry advancements.
  • Support the growth of junior apprentices through guidance and assistance.
  • Adhere strictly to Company and Provincial safety standards, prioritizing personal and team safety.
  • Report maintenance issues promptly to ensure vehicle safety and reliability.
  • Maintain equipment and manuals in optimal condition, promoting efficiency.
  • Uphold high standards of cleanliness and organization in trucks/vans, shop areas, and customer homes.
Requirements:
  • Valid Driver's license.
  • Currently enrolled in the Alberta Appliance Service Technician apprenticeship program.
  • Excellent customer service and mechanical problem-solving skills.
  • Basic understanding of electrical and mechanical systems.
  • Strong problem-solving skills and mechanical aptitude.
  • Ability to use hand and power tools effectively.
  • Physical ability to lift and move heavy appliances.
  • Familiarity with safety protocols and practices.

Trail Appliances Ltd. is a family-owned and operated business that values its employees and provides a comprehensive and competitive total rewards package, including health and dental benefits, personal care days, statutory holidays off, employee and family assistance program, staff incentives and rewards, and employee discounts.

We're proud to be recognized as an industry leader today, and we're committed to creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter.



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