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Client Solutions Manager
2 months ago
GGB - Global is seeking a highly skilled and motivated Client Service Representative to join our commercial lines team. As a key member of our team, you will be responsible for delivering exceptional client service to our commercial insurance clientele.
Key Responsibilities- Assist the Producer in client service duties, ensuring timely and accurate completion of tasks.
- Provide weekly overviews of renewals, identifying areas for improvement and implementing solutions.
- Prioritize and handle daily phone calls, emails, and mail, responding to client queries in a timely and professional manner.
- Meet with team members to discuss challenges and provide direction, ensuring seamless communication and collaboration.
- Assist with marketing of accounts and attend client meetings as necessary, building strong relationships with clients and stakeholders.
- Problem-solve concerning different coverages, rating, claims, and competition, providing innovative solutions to complex issues.
- Administer client service activities, including record-keeping, instructions, new submissions, renewal submissions, letters, and claim reporting.
- Handle activities in EPIC, ensuring accurate and efficient processing of client data.
- Ensure timely reporting of claim notices to carriers, maintaining strong relationships with clients and stakeholders.
- Perform other duties as assigned, contributing to the success of the team and the company.
We are seeking a highly motivated and resourceful individual with a strong understanding of the insurance brokerage business and customer service processes. Required qualifications include a High School Diploma/GED and 1+ years of related experience. Preferred qualifications include an appropriate license.
Compensation and BenefitsGGB - Global offers a competitive salary, great teams, and exciting career opportunities. Our benefits package includes flexible medical and dental coverage, life, dependent life, and AD & D insurance options, retirement savings, and an employee stock purchase plan. Other benefits include educational expense reimbursement, employee assistance programs, discounted gym membership, flexible work arrangements, paid sick days and personal days, paid time off to volunteer, employee education recognition program, employee referral bonus program, and lifeWorks employee assistance program.
Our Commitment to Inclusion and DiversityGGB - Global is committed to creating an inclusive and diverse work environment, where all employees feel valued and empowered to contribute their best work. We believe that diversity is a vital strength, and we are dedicated to fostering a culture of inclusion and respect. We are an equal opportunity employer and welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
