Quality Experience Leader: Regional Kidney Care Specialist

1 week ago

Orillia, Ontario, Canada OSMH Full time

Job Summary:

The Quality Experience Leader (QEL) is a key role at Orillia Soldiers' Memorial Hospital (OSMH) that facilitates evidence-based practice and knowledge translation for all clinical and support staff. This position provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators.

Key Responsibilities:

  • Role model OSMH Mission, Vision and Values in alignment with the organization's strategic objectives.
  • Act as an expert resource to support organizational practices and quality standards.
  • Use Quality Improvement methodologies to develop and support corporate initiatives, including: Quality Improvement Plan, Strategic Plan and Accreditation.
  • Be an ambassador for and encourage employees to apply the OSMH Quality Framework.
  • Execute and evaluate projects, communicating successes and areas for improvement to applicable staff.
  • Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation.
  • Coordinate, consult on, and support the development of controlled documents (e.g. policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio, assigned programs of coverage and areas of subject matter expertise or clinical experience.
  • Support care teams, working groups and committees to focus on achieving high standards of practice.
  • Facilitate transfer of evidence, knowledge, and skills to the practice setting.
  • Identify, define and facilitate practice changes to meet legislative/regulatory standards.
  • Monitor clinical performance related to practice standards, provide feedback and assess learning needs.
  • Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead).
  • Conducts interprofessional practice or competency investigations.
  • Facilitates and participates in the recruitment process, including shortlisting candidates and conducting interviews with program leadership.
  • Coordinate learning opportunities for new hires and current staff.
  • Contribute to and conduct staff performance reviews where requested.
  • Liaise with community partners and/or stakeholders regarding common practices or workflows.
  • Engage in ongoing professional development and continuous learning.

Qualifications:

Education:

  • Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferred.
  • Member in good standing of a regulated health profession College required.
  • Continuing education or certification in the following areas preferred:
    • Quality Improvement methodologies (e.g. TOH, IHI, LEAN).
    • Data analysis.
    • Adult learning principles (e.g. TATA).
    • Management or Leadership.
    • Indigenous Cultural Safety.

Experience:

  • Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement required.
  • Professional practice leadership and/or committee work required.
  • Leading, executing and coaching quality improvement initiatives preferred.
  • Working knowledge and appreciation of the following preferred:
    • OSMH Quality Framework.
    • OSMH Incident Management process.
    • Regulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner's Act, Accreditation Canada.

Competencies:

  • Philosophical alignment with OSMH Mission, Vision, and Values.
  • Participatory leadership style, including approachability, visibility and accessibility.
  • Excellent written and verbal English communication, including in situations that require diplomacy and discretion.
  • Data collection, analysis/interpretation and sharing to maximize understanding.
  • Excellent attendance and work performance record.
  • Effective teamwork, conflict resolution, problem-solving and decision-making skills.
  • Ability to build and sustain positive, respectful relationships with internal and external stakeholders.
  • Ability to facilitate positive change in high-acuity, fast-paced environments.
  • High degree of proficiency with the Microsoft Office 365.
  • Respect for protocol, professionalism, and confidentiality.

Our Commitment to Diversity and Inclusion:

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace:

Orillia Soldiers' Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities:

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

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