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Quality Experience Leader: Regional Kidney Care Specialist

2 months ago


Orillia, Ontario, Canada OSMH Full time

Job Summary:

The Quality Experience Leader (QEL) is a key role at Orillia Soldiers' Memorial Hospital (OSMH) that facilitates evidence-based practice and knowledge translation for all clinical and support staff. This position provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators.

Key Responsibilities:

  • Role model OSMH's Mission, Vision, and Values in alignment with the organization's strategic objectives.
  • Act as an expert resource to support organizational practices and quality standards.
  • Use Quality Improvement methodologies to develop and support corporate initiatives, including the Quality Improvement Plan, Strategic Plan, and Accreditation.
  • Be an ambassador for and encourage employees to apply the OSMH Quality Framework.
  • Execute and evaluate projects, communicating successes and areas for improvement to applicable staff.
  • Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation.
  • Coordinate, consult on, and support the development of controlled documents (e.g., policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio.
  • Support care teams, working groups, and committees to focus on achieving high standards of practice.
  • Facilitate the transfer of evidence, knowledge, and skills to the practice setting.
  • Identify, define, and facilitate practice changes to meet legislative and regulatory standards.
  • Monitor clinical performance related to practice standards, provide feedback, and assess learning needs.
  • Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models.
  • Conduct interprofessional practice or competency investigations.
  • Facilitate and participate in the recruitment process, including shortlisting candidates and conducting interviews with program leadership.
  • Coordinate learning opportunities for new hires and current staff.
  • Contribute to and conduct staff performance reviews where requested.
  • Liaise with community partners and/or stakeholders regarding common practices or workflows.
  • Engage in ongoing professional development and continuous learning.

Qualifications:

  • Undergraduate degree in a regulated health profession, health administration, or related field is required, with a Graduate degree in Nursing, Education, or related field preferred.
  • Member in good standing of a regulated health profession College required.
  • Continuing education or certification in the following areas preferred:
    • Quality Improvement methodologies (e.g., TOH, IHI, LEAN).
    • Data analysis.
    • Adult learning principles (e.g., TATA).
    • Management or Leadership.
    • Indigenous Cultural Safety.
  • Minimum five (5) years of clinical work experience within the acute care continuum with strong clinical content knowledge, critical thinking, and professional judgment required.
  • Professional practice leadership and/or committee work required.
  • Leading, executing, and coaching quality improvement initiatives preferred.

Competencies:

  • Philosophical alignment with OSMH's Mission, Vision, and Values.
  • Participatory leadership style, including approachability, visibility, and accessibility.
  • Excellent written and verbal English communication, including in situations that require diplomacy and discretion.
  • Data collection, analysis, interpretation, and sharing to maximize understanding.
  • Excellent attendance and work performance record.
  • Effective teamwork, conflict resolution, problem-solving, and decision-making skills.
  • Ability to build and sustain positive, respectful relationships with internal and external stakeholders.
  • Ability to facilitate positive change in high-acuity, fast-paced environments.
  • High degree of proficiency with the Microsoft Office 365.
  • Respect for protocol, professionalism, and confidentiality.