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Branch Operations Specialist

2 months ago

Sherbrooke, Quebec, Canada BMO Full time
Job Summary

We are seeking a highly skilled and organized Branch Operations Administrator to join our team at BMO. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and colleagues, ensuring the smooth operation of our branch and contributing to the achievement of our business objectives.

Key Responsibilities
  • Manage client documentation and correspondence, ensuring accurate and timely processing.
  • Collaborate with internal and external stakeholders to deliver on business objectives and provide exceptional client service.
  • Supervise day-to-day operational activities, coordinating the workflow of less-experienced staff and ensuring efficient operations.
  • Organize and maintain accurate records of office activities and business transactions, ensuring easy access to reports, forms, and documentation.
  • Enter information into databases and maintain accurate records, ensuring data integrity and compliance.
  • Assist with the coordination and processing of work orders for equipment maintenance and repairs, ensuring timely and efficient resolution.
  • Maintain office supplies inventory and order, ensuring a well-stocked and organized workspace.
  • Schedule meetings and coordinate meeting facilities and setup, ensuring seamless execution.
  • Liaise with internal and external partners to coordinate changes to premises, minimizing disruptions to business operations.
  • Identify and escalate irregularities and discrepancies to management, ensuring prompt resolution and compliance.
  • Perform various operational activities to meet business objectives, client needs, and maintain overall service levels.
  • Provide administrative and operational support, including financial and transactional processing, account processing, and compliance processing, ensuring proper documentation and administration of decisions.
  • Meet high-quality service standards to maximize relationship retention and growth, ensuring exceptional client satisfaction.
Requirements
  • Typically between 2-3 years of relevant experience and a post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Bilingualism in French and English, with excellent verbal and written communication skills.
  • Basic specialized knowledge and good analytical and problem-solving skills.
  • Good organization, collaboration, and team skills.
What We Offer

We offer a competitive salary range of $32,700.00 - $48,600.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and succeed.