Store Operations Specialist

2 weeks ago


Sherbrooke, Quebec, Canada Rogers Communications Full time
About the Role

As a Store Operations Specialist at Rogers Communications, you will play a pivotal role in driving positive customer interactions and experiences. In this dynamic position, you will work with accountable leaders to create a seamless shopping experience, promoting Rogers & Fido brands, including Rogers Mastercard. With a focus on customer satisfaction, you will engage and grow your customer base through personalized communication and outreach. This role also involves participating in community events and outreach efforts to support local small businesses.

Key Responsibilities:
- Deliver on business plans to meet regional and store targets
- Foster collaboration within the team through leadership qualities
- Work with accountable leaders to drive positive customer interactions and experiences
- Encourage and coach the team to create best-in-class customer experiences and meet business goals
- Receive ongoing training and development to ensure the necessary skills to support the team

What We Offer:
- Competitive compensation, with a lucrative management bonus program
- One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada
- Mental Health and support benefits – 100% coverage
- Employee and Family Assistance Program benefit
- Employee discounts that can offer up to 50% off Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work
- Advance your career growth and development opportunities

Requirements:
- Passion for influencing and inspiring teams
- Ability to work a flexible schedule (ability to work 40 hours/week)
- Meet the minimum age of majority (varies by province)

Next Steps:
Candidates will be required to complete an online assessment as a next step. Successful candidates will be required to provide consent for and pass Background Check requirements. A pre-employment background check will be conducted to protect our people, brand, and assets.

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