Change and Configuration Manager

4 weeks ago

Mississauga, Ontario, Canada KUBRA Full time
Job Title: Change and Configuration Manager

KUBRA is seeking a highly skilled Change and Configuration Manager to join our team. This role involves developing and implementing comprehensive change management policies and procedures, ensuring seamless integration with DevOps methodologies, and fostering high adoption rates for new processes, systems, and tools across the organization.

Key Responsibilities:
  • Lead the enterprise adoption of ServiceNow ITSM functionalities, including Change Management and Configuration Management.
  • Develop and implement change management policies, procedures, and standards.
  • Manage the lifecycle of all changes, ensuring proper documentation, impact assessment, approval, and communication.
  • Oversee and manage change and configuration processes to ensure minimal risk and maximum efficiency.
  • Develop and maintain the configuration management database (CMDB) with accurate and up-to-date records.
  • Define and implement configuration management processes and procedures.
  • Identify and manage configuration item relationships and dependencies.
  • Continuously review and improve change and configuration management processes.
  • Collaborate with IT and business stakeholders to understand their needs for change and configuration management.
  • Implement automation tools and techniques to streamline change and configuration management activities.
  • Stay current with industry trends and best practices in change and configuration management.
  • Provide training and guidance to staff on change and configuration management processes and tools.
  • Identify potential risks associated with change and configuration management activities and develop mitigation strategies.
  • Ensure compliance with regulatory requirements and industry standards.
  • Develop and maintain key performance indicators (KPIs) for change and configuration management.
  • Generate regular reports on change and configuration management activities, highlighting trends and areas for improvement.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ServiceNow Certified System Admin or other relevant certifications.
  • Certification in DevOps practices (e.g., AWS DevOps Engineer, Certified Kubernetes Administrator).
  • 8-10 years of experience in ITSM with a focus on Change Management, Configuration Management, and DevOps integration.
  • 3+ years of team management experience.
  • Proficient in the ServiceNow platform.
  • Expertise in ITIL methodology, ITSM best practices, and DevOps principles.
  • Excellent project management skills and the ability to lead and manage cross-functional teams.
What We Offer:
  • Award-winning culture that fosters growth, diversity, and inclusion for all.
  • Access to LinkedIn learning courses.
  • Bi-annual performance-based bonus.
  • Flexible schedules.
  • Free unlimited access to our refreshment stations (fully stocked with tea, coffee, and other beverages).
  • Generous benefit coverage with low premiums (+ a Health Care Spending Account).

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