Enterprise Change Management Leader

3 months ago

Mississauga, Ontario, Canada KUBRA Full time

Are you prepared to spearhead transformative initiatives and enhance organizational performance in a swiftly changing IT landscape? KUBRA is in search of a skilled and seasoned Change and Configuration Manager. This crucial position entails crafting and executing extensive change management strategies and protocols, ensuring smooth alignment with DevOps practices, and promoting high adoption rates for new processes, systems, and tools throughout the organization.

This role is highly visible and impactful, collaborating closely with forward-thinking leaders at KUBRA who are committed to continuous improvement and excellence for both our team and our clients.

Key Responsibilities:

  • Champion the enterprise-wide adoption of ServiceNow ITSM features, particularly Change Management and Configuration Management.
  • Formulate and execute change management policies, procedures, and standards.
  • Oversee the entire lifecycle of changes, ensuring thorough documentation, impact assessments, approvals, and communication.
  • Lead Change Advisory Board (CAB) meetings to evaluate and sanction changes.
  • Manage change and configuration processes to minimize risk and maximize efficiency.
  • Maintain the configuration management database (CMDB) with precise and current records.
  • Establish and implement configuration management processes and protocols.
  • Conduct regular audits and assessments of configuration items to ensure adherence to standards.
  • Collaborate with IT teams to document and update configuration changes in the CMDB.
  • Identify and manage relationships and dependencies among configuration items.
  • Continuously enhance change and configuration management processes.
  • Engage with IT and business stakeholders to understand their requirements for change and configuration management.
  • Utilize automation tools and techniques to optimize change and configuration management activities.
  • Stay informed about industry trends and best practices in change and configuration management.
  • Provide training and support to staff on change and configuration management processes and tools.
  • Identify potential risks related to change and configuration management activities and develop strategies for mitigation.
  • Ensure compliance with regulatory standards and industry best practices.
  • Develop and track key performance indicators (KPIs) for change and configuration management.
  • Generate regular reports on change and configuration management activities, highlighting trends and areas for enhancement.
  • Ensure that changes are executed smoothly, punctually, and within budget.

Ideal Candidate Profile:

  • Proactive and detail-oriented with a strong emphasis on accuracy and compliance.
  • Exceptional problem-solving abilities with a knack for identifying risks and crafting effective mitigation strategies.
  • Strong leadership skills to facilitate meetings and guide teams through change management processes.
  • Effective communicator capable of conveying complex information clearly and succinctly to diverse stakeholders.
  • Adaptable and committed to continuous learning, staying abreast of industry trends and best practices.
  • Collaborative team player with robust skills in working with IT and business stakeholders.
  • Analytical thinker with the capacity to monitor, measure, and report on performance improvements and ROI.
  • Skilled in formulating and implementing policies, procedures, and standards for change and configuration management.
  • Able to manage multiple tasks and projects concurrently, ensuring timely and effective execution.
  • Dedicated to achieving high adoption rates and minimizing resistance, providing training and support for seamless transitions.

Required Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Relevant certifications (e.g., ITIL Foundation, DevOps, Six Sigma, Prosci Change Management).
  • ServiceNow Certified System Admin or other pertinent certifications.
  • Certification in DevOps practices (e.g., AWS DevOps Engineer, Certified Kubernetes Administrator).
  • 8-10 years of experience in ITSM with a focus on Change Management, Configuration Management, and DevOps integration.
  • 3+ years of experience in team management.
  • Proficient in the ServiceNow platform.
  • Expertise in ITIL methodology, ITSM best practices, and DevOps principles.
  • Strong analytical and problem-solving capabilities.
  • Excellent project management skills with the ability to lead and manage cross-functional teams.

What We Offer:

  • Award-winning culture that promotes growth, diversity, and inclusion for all.
  • Paid day off for your birthday.
  • Access to LinkedIn learning courses.
  • Bi-annual performance-based bonus.
  • Continued education with our education reimbursement program.
  • Flexible schedules.
  • Free unlimited access to our refreshment stations (fully stocked with tea, coffee, and other beverages).
  • Two paid days for volunteer opportunities.
  • A free premium membership for 'Headspace'; an app geared towards mental health and wellbeing.
  • Access to Perkopolis retail discounts.
  • Generous benefit coverage with low premiums (+ a Health Care Spending Account).
  • RRSP Matching.

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused, and self-motivated. We offer a casual work environment, competitive compensation, and a stellar benefits program.

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