Senior Insurance Operations Manager
3 weeks ago
Alteri Insurance is a leading Canadian property and casualty distribution company. Our goal is to build the insurance brokerage of the future by combining leading-edge technology with high-quality brokers catering to the overall insurance needs of Canadians.
Job SummaryWe are seeking a Senior Insurance Operations Manager to join our dynamic team in Yaletown. This role will oversee sales operations, manage a team of insurance professionals, and ensure compliance with regulatory requirements.
Key Responsibilities- Manage a team of insurance professionals, including performance management, recruitment, onboarding, and day-to-day administrative tasks.
- Act as a senior-level contact for addressing client concerns and escalations.
- Develop and maintain structured processes for sales and tracking Letters of Brokerage (LOB), ensuring data accuracy and documentation within the EPIC system.
- Administer user roles, permissions, and commission processes in EPIC, ensuring compliance, accurate payouts, and timely AR collections to improve cash flow.
- Oversee sales operations to maintain required compliance and act as a subject matter expert for regulatory requirements.
- Participate in annual business planning exercises, establishing strategic initiatives and achieving financial objectives.
- 3+ years' experience in the insurance industry, including both personal and commercial insurances.
- General Insurance Broker License Level 2 (Preferably Level 3) in British Columbia or equivalent Alberta license.
- Exceptional customer service skills with a genuine passion for helping others and providing personalized insurance solutions tailored to our clients.
- Detail-oriented and adept at managing multiple tasks simultaneously, ensuring accuracy and meeting deadlines in a fast-paced environment.
- Proficiency with computer applications, including EPIC (Broker Management System).
- A competitive salary range of $80,000 - $120,000 per year, based on experience.
- A dynamic work environment where you can thrive and contribute to our mission.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including health, dental, and vision coverage.
At Alteri Insurance, we value diversity and inclusion. We encourage submissions from candidates who represent various dimensions of diversity and provide accommodations upon request to ensure all candidates feel comfortable and supported throughout the selection process.
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