Customer Service Representative

3 weeks ago


Cambridge, Ontario, Canada FedEx Full time
Customer Service Representative

Join our team as a Customer Service Representative and play a key role in delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, answering their queries, and resolving their issues in a timely and professional manner.

Responsibilities:
  • Provide exceptional customer service through various channels, including phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other teams to ensure seamless customer experiences
  • Stay up-to-date with product knowledge and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • High school diploma or equivalent required; college diploma preferred
  • Knowledge of Canadian Customs regulations an asset
  • Knowledge of FedEx Express and Ground products and services an asset
  • Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment
  • Excellent interpersonal and verbal communication skills
  • Good analytical and problem-solving skills
  • Good negotiation skills
  • Demonstrated ability to handle stress and work in a fast-paced environment
Working Conditions:

Our Customer Service Representatives work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences. The ideal candidate will be able to work in a PC/Windows environment and be proficient in using various software applications.

As a Customer Service Representative, you will be required to work a variable schedule, including evenings and weekends, to meet the needs of our customers. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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