Functional Support Analyst

20 hours ago

Mississauga, Ontario, Canada Oracle Full time
Job Title: Functional Support Analyst - ERP Intern

We are seeking a highly motivated and detail-oriented Functional Support Analyst - ERP Intern to join our Customer Support team at Oracle NetSuite. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Participate in hands-on group training to learn about the NetSuite product, business processes, and competency areas.
  • Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers to respond to their inquiries about the Order to Cash process.
  • Work independently and collaborate as a team to help customers best utilize the NetSuite product.
  • Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
Requirements:
  • Current college/university students in business (Economics, Finance, Accounting, Commerce, Supply Chain, Business Technology Management, or a related program).
  • Some experience interacting with customers.
  • Excellent written and verbal communication skills to provide concise and logical solutions to customers.
  • Analytical skills with a focus on detail to research options and recommend solutions that align with customers' unique business processes.
  • Strong time management skills to understand prioritization and handle cases at various stages independently.
  • Strong teamwork skills to collaborate with internal teams on complex cases.
  • Demonstrated leadership potential.
  • Eagerness to learn to develop product expertise and stay current with new features.
  • Availability to work full-time M-F 9am-6pm with scheduled breaks.
  • The role will be hybrid - mix of remote work and meetings at the Mississauga office.
What's in It for You?
  • Work at a Fortune 100 technology company.
  • Develop professional communication skills to interact with diverse customers.
  • Gain in-demand Oracle NetSuite product knowledge and skills.
  • Participate in professional development activities.
  • Connect with team members and leaders to build your career.

Oracle NetSuite is a leading provider of cloud-based ERP solutions, and we are committed to delivering exceptional customer service and support. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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