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Functional Support Analyst
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Functional Support Analyst
2 months ago
Oracle is seeking a highly motivated and detail-oriented Functional Support Analyst - ERP Intern to join our Customer Support team. As a Functional Support Analyst - ERP Intern, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Participate in hands-on group training to learn about the NetSuite product, business processes, and competency areas.
- Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers to respond to their inquiries about the Order to Cash process.
- Work independently and collaborate as a team to help customers best utilize the NetSuite product.
- Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
- Current college/university students in business (Economics, Finance, Accounting, Commerce, Supply Chain, Business Technology Management, or a related program).
- Some experience interacting with customers.
- Excellent written and verbal communication skills to provide concise and logical solutions to customers.
- Analytical skills with a focus on detail to research options and recommend solutions that align with customers' unique business processes.
- Strong time management skills to understand prioritization and handle cases at various stages independently.
- Strong teamwork skills to collaborate with internal teams on complex cases.
- Demonstrated leadership potential.
- Eagerness to learn to develop product expertise and stay current with new features.
- Availability to work full-time M-F 9am-6pm with scheduled breaks.
- The role will be hybrid - mix of remote work and meetings at the Mississauga office.
- Work at a Fortune 100 technology company.
- Develop professional communication skills to interact with diverse customers.
- Gain in-demand Oracle NetSuite product knowledge and skills.
- Participate in professional development activities.
- Connect with team members and leaders to build your career.
Oracle is committed to providing a positive and inclusive work environment. We believe that diversity and inclusion are essential to our success and are proud to be one of Canada's top employers for recent grads.
Apply now to join our team and be part of a dynamic and innovative organization that is shaping the future of technology.
