Operations Support Analyst

2 days ago

Mississauga, Ontario, Canada Canada Cartage Group Full time
Job Title: Operations Support Analyst - IT

Canada Cartage Group is seeking an experienced Operations Support Analyst - IT to join our team. As a key member of our IT department, you will be responsible for administering the portfolio of transportation applications and providing day-to-day support to ensure the smooth operation of our business.

Key Responsibilities:
  • Utilize our Ticketing System to log, prioritize, troubleshoot, route, and monitor all support incidents or questions relating to the applications supported.
  • Assist other internal teams, such as the Service Desk, Infrastructure Team, or EDI Team, with troubleshooting and technical support of related issues.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
  • Manage the upkeep of the application, working with the Infrastructure, IT Security, DBAs, and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
  • Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.
Requirements:
  • 5+ years of experience working in a Support Analyst, Business Analyst, or related role.
  • Experience working within the Supply Chain, with a good understanding of the Operational lifecycle.
  • Proficient within Transportation Management Systems integrated with various related technologies.
  • Excellent communication skills (written, verbal, listening, and presentation).
  • Ability to work with minimal supervision and with a cross-functional team to achieve organizational goals.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Technically competent with MS Office suite of products.
  • Completion of a post-secondary degree in an analytical specialization or equivalent practical experience.
What We Offer:
  • Cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company-wide recognition initiatives designed to recognize employees.
  • Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics.
  • Fun events throughout the year.
  • We give back to the communities in which we operate.
  • We are a strong company that weathers the storm through pandemics and recessionary periods.

Canada Cartage Group is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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