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IT Operations Coordinator

1 month ago

St John's, Newfoundland and Labrador, Canada Cooke Inc. Full time
Job Summary

Cooke Inc. is seeking a highly organized and proactive IT Operations Coordinator to join our Cooke IT Operations team. The successful candidate will be responsible for managing the flow of IT service requests, incidents, escalations, and project resource requests. This role requires excellent communication skills across multiple levels of stakeholders, the ability to generate management reports, and close collaboration with IT teams to ensure efficient, timely, and high-quality service delivery.

Key Responsibilities
  • Prioritize and assign incoming IT Operational requests and incidents based on urgency and impact.
  • Ensure timely acknowledgment and resolution of requests and incidents.
  • Monitor the status of incidents and requests, ensuring adherence to SLAs (Service Level Agreements).
  • Handle escalations promptly and efficiently, coordinating with relevant IT teams to action and resolve issues.
  • Work closely with IT operational teams, ensuring timely, effective communication and collaboration.
  • Generate and distribute regular management reports on incident trends, SLA compliance, and team performance.
  • Maintain accurate records of incidents, service/project requests, and resolutions in the ITSM (IT Service Management) system.
  • Identify areas for process improvement and recommend solutions to enhance the efficiency and effectiveness of IT operations.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 2-3 years of experience in IT support and/or coordination roles.
  • Experience with ITSM systems and tools (e.g., ServiceNow, Jira).
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks effectively under pressure.
  • Proficiency in generating and analyzing reports.

What We Offer
  • Competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.
  • Opportunity for RRSP matching to support your retirement savings.
  • Professional growth opportunities and avenues for advancement.
  • Employee discounts on company products or services.
  • On-site parking or parking allowance.

About Cooke Inc.
Cooke Inc. is a global seafood company with operations in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community. We are a team that counts performance, we reward contribution, and we recognize talent. We will champion your growth and provide you with the platform to create your path, your career, and your future.