Bilingual Loan Account Professional

6 days ago


Waterloo, Ontario, Canada MCAP Group of Companies Full time

Do you have a passion for sales and customer service? Are you looking for a challenging and rewarding career opportunity? We are seeking a highly motivated and experienced Bilingual Loan Account Professional to join our team at MCAP.

In this role, you will be responsible for borrower retention and sales programs, focusing on proactive outreach to borrowers to discuss their loan renewal options and provide personalized offers to help them stay with MCAP. You will also work closely with management to gather rate intelligence information and provide feedback on customer opinions.

The ideal candidate will have a strong understanding of sales strategies and techniques, as well as excellent communication and interpersonal skills. A background in finance or mortgage services is an asset, but not required. If you are driven, results-oriented, and enjoy building relationships with customers, we encourage you to apply.

  • Borrower retention and sales programs
  • Proactive outreach to borrowers to discuss loan renewal options
  • Personalized offer development and negotiation
  • Strong communication and interpersonal skills

We are committed to fostering an inclusive and accessible work environment where all employees feel valued, respected, and supported. If you require accommodation during the recruitment and employment process, please let us know.



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