Customer Experience Ambassador

4 weeks ago


Nanaimo, British Columbia, Canada Indigo Books & Music Full time

About the Role:

We are seeking a talented Customer Experience Representative to join our team at Indigo Books & Music. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers.

Key Responsibilities:

  • Develop and maintain a deep understanding of our products and services to provide exceptional customer experiences.
  • Engage with customers to understand their needs and preferences, and provide personalized recommendations to meet their expectations.
  • Work collaboratively with colleagues to achieve sales goals and maintain a high level of customer satisfaction.
  • Stay up-to-date on new products, promotions, and programs to provide customers with the latest information and offers.
  • Contribute to a positive and inclusive store environment by promoting Indigo's values and mission.

Requirements:

  • Experience in specialty retail or a retail environment is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Availability to work in a fast-paced environment with a high level of customer traffic.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A discount on Indigo products and services.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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