Customer Experience Ambassador

1 month ago


Nanaimo, British Columbia, Canada Indigo Full time

About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating exceptional customer experiences and inspiring a love of reading and learning.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you'll be responsible for creating a warm and welcoming environment in our stores, engaging with customers, and providing exceptional service.

Key Responsibilities

  • Create a positive and engaging store environment that promotes customer loyalty and retention
  • Develop and maintain strong relationships with customers through active listening and personalized service
  • Provide product recommendations and solutions to meet customer needs
  • Participate in visual merchandising and store displays to create an attractive and inviting store environment
  • Contribute to a positive and inclusive team culture that values diversity and inclusion
  • Stay up-to-date on product knowledge and company initiatives to provide informed and enthusiastic service

Requirements

  • Previous retail experience an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) required for positions in Québec

What We Offer

Indigo offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We're committed to creating a diverse and inclusive workplace that values employee well-being and satisfaction.



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