Customer Experience Manager
13 hours ago
About the Role
Reitmans is seeking a Customer Experience Manager to lead our team in delivering exceptional customer service and driving sales growth.
Key Responsibilities
- Ensure store is achieving company objectives and KPI goals
- Provide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
- Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Coach, mentor and provide on the spot feedback to team members
- Maintain an effective and open line of communication with Store Manager and District Manager
Requirements
- At least 6 months of leadership and or supervisory experience in a customer experience-based environment
- Have experience mobilizing a team towards a common goal
- High School graduate or GED equivalent
- Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Ability to work evenings, weekends and 3 week days
What We Offer
- A competitive benefits package (Full Time Employees Only)
- Paid Time Off (Sick Time, Flex Days & Vacation (Full Time Employees Only)
- Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement
- 50% discount at all Reitmans (Canada) Limited brands (Reitmans, RW&CO. and PENN.)
- Generous Employee Referral Policy
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