Customer Experience Manager

13 hours ago


Nanaimo, British Columbia, Canada Reitmans Full time

About the Role

Reitmans is seeking a Customer Experience Manager to lead our team in delivering exceptional customer service and driving sales growth.

Key Responsibilities

  • Ensure store is achieving company objectives and KPI goals
  • Provide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
  • Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
  • Coach, mentor and provide on the spot feedback to team members
  • Maintain an effective and open line of communication with Store Manager and District Manager

Requirements

  • At least 6 months of leadership and or supervisory experience in a customer experience-based environment
  • Have experience mobilizing a team towards a common goal
  • High School graduate or GED equivalent
  • Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
  • Ability to work evenings, weekends and 3 week days

What We Offer

  • A competitive benefits package (Full Time Employees Only)
  • Paid Time Off (Sick Time, Flex Days & Vacation (Full Time Employees Only)
  • Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement
  • 50% discount at all Reitmans (Canada) Limited brands (Reitmans, RW&CO. and PENN.)
  • Generous Employee Referral Policy

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