Customer Experience Operations Manager
7 days ago
We are seeking a skilled Customer Experience Operations Manager to join our team at NPA WorldWide in Winnipeg, MB.
This is a full-time position with an estimated annual salary of $83,000 - $110,000 CAD, depending on experience.
Key Responsibilities:- Serve as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.
- Lead the development and implementation of strategies to enhance customer satisfaction and loyalty, working closely with cross-functional teams to drive business growth.
- Maintain accurate records of customer interactions, analyzing feedback and identifying areas for improvement to optimize operations.
- Collaborate with sales and branch operations teams to ensure seamless execution of customer requests and resolve any issues promptly.
- Develop and maintain relationships with key stakeholders, including customers, employees, and vendors, to foster a positive and supportive environment.
- Bachelor's degree in Business, Management, or related field, or equivalent experience.
- At least 5 years of experience in customer service, operations management, or a related field, preferably in a supervisory role.
- Demonstrated expertise in problem-solving, critical thinking, and conflict resolution, with excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple deadlines to meet customer needs.
- Strong analytical skills, with proficiency in Microsoft Office Suite (Word, Excel) and CRM software.
This role involves frequent communication with customers, employees, and stakeholders, requiring strong interpersonal and problem-solving skills. The ability to multitask, prioritize tasks, and manage multiple deadlines is essential. Regular travel to branch locations may be required.
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