Customer Experience Associate

4 weeks ago

Winnipeg, Manitoba, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly skilled and motivated Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Process financial transactions accurately and efficiently.
  • Understand and determine customer needs to recommend solutions specific to those needs.
  • Respond and resolve customer concerns using standard procedures and escalating non-standard activities as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our purpose is to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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