Service Director

3 weeks ago


Chambly, Quebec, Canada Groupe Alliance Full time
Director of Service Job Description

Groupe Alliance is seeking a highly skilled Director of Service to lead our Trailer and Recreational Vehicle Service team in Chambly, QC.

Key Responsibilities:
  • Oversee the administrative management of the service department
  • Develop and implement coaching and training programs for staff
  • Supervise departmental operations and ensure efficient dispatching of work
  • Monitor and follow up on repair and services to ensure high-quality results
  • Manage hiring and staff development to maintain a skilled and motivated team
  • Implement strategies to optimize internal processes and improve customer satisfaction
  • Maintain inventory of store tools and materials to ensure efficient operations
  • Open and close work orders in a timely and accurate manner
  • Develop and implement operations plans to ensure smooth service delivery
  • Optimize internal processes to improve efficiency and productivity
  • Supervise and organize training programs to ensure staff are equipped with the necessary skills
Requirements:
  • 5 years of experience as a Service Manager
Working Conditions:
  • Performance-based bonus structure

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