Customer Service Director
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.
Key Responsibilities:- Lead Daily Operations: Direct and control daily operations to ensure seamless delivery of customer service.
- Evaluate Daily Operations: Continuously evaluate daily operations to identify areas for improvement and implement changes as needed.
- Plan and Organize Daily Operations: Plan and organize daily operations to ensure efficient use of resources and effective delivery of customer service.
- Manage Staff and Assign Duties: Manage a team of customer service representatives and assign duties to ensure that customer service needs are met.
- Plan Budgets and Monitor Revenues and Expenses: Plan budgets and monitor revenues and expenses to ensure that customer service operations are financially sustainable.
- Resolve Issues: Resolve customer complaints and issues in a timely and effective manner.
- Conduct Performance Reviews: Conduct regular performance reviews to ensure that customer service representatives are meeting performance expectations.
- Train or Arrange for Training: Provide training and development opportunities to customer service representatives to ensure that they have the skills and knowledge needed to deliver exceptional customer service.
- Monitor Quality and Production Levels: Monitor quality and production levels to ensure that customer service operations are meeting quality and productivity standards.
- Establish and Maintain Contact with Suppliers: Establish and maintain contact with suppliers to ensure that customer service operations have access to the resources needed to deliver exceptional customer service.
Our customer service team works in a fast-paced environment with tight deadlines and a focus on delivering exceptional customer service. As a Customer Service Manager, you will be expected to work effectively in this environment and lead your team to achieve exceptional results.
Requirements:- Adaptability: Ability to adapt to changing circumstances and priorities.
- Analytical: Strong analytical skills to evaluate daily operations and identify areas for improvement.
- Efficiency: Ability to work efficiently and effectively in a fast-paced environment.
- Goal-Oriented: Strong goal-oriented skills to drive customer service operations and achieve exceptional results.
- Proactive: Ability to take a proactive approach to customer service and identify opportunities for improvement.
- Time Management: Strong time management skills to prioritize tasks and manage multiple projects simultaneously.
- Client Focus: Strong client focus to ensure that customer service operations are meeting customer needs and expectations.
- Team Player: Ability to work effectively as part of a team to achieve exceptional results.
- Ability to Multitask: Ability to multitask and prioritize tasks to meet customer service needs.
We offer a comprehensive benefits package, including dental plan, disability benefits, health care plan, and vision care benefits. We also provide support for persons with disabilities, newcomers and refugees, youths, Veterans, Indigenous people, and mature workers.
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Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
3 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
3 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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3 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
3 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
4 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
2 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
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Customer Service Director
2 weeks ago
Chambly, Quebec, Canada Wajax Limited Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.Key Responsibilities:Lead Daily Operations: Direct...
