Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager Job Description
At Tim Hortons, we are seeking a highly skilled Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.
Key Responsibilities:
- Determine the type of services to be offered and implement operational procedures.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Conduct performance reviews and provide feedback to team members.
- Cost products and services, and ensure that we are operating within our budget.
- Organize and maintain inventory, and ensure that we have the necessary supplies to meet customer demand.
- Ensure that health and safety regulations are followed, and that our restaurant is a safe and healthy environment for our customers and team members.
- Negotiate arrangements with suppliers for food and other supplies.
- Participate in marketing plans and implementation, and help to promote our brand and products.
- Address customer complaints or concerns, and provide excellent customer service.
- Plan, organize, direct, control, and evaluate daily operations, and ensure that our restaurant is running smoothly and efficiently.
Requirements:
- Secondary (high) school graduation certificate.
- 2 years to less than 3 years of experience in a restaurant management role.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and make decisions quickly.
- Ability to work under pressure and meet deadlines.
- Ability to work as part of a team and contribute to the success of the restaurant.
Work Environment:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Physically demanding.
- Attention to detail.
- Combination of sitting, standing, walking.
- Standing for extended periods.
Personal Suitability:
- Accurate.
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
Work Term: Permanent
Work Language: English
Hours: 35 hours per week
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