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Bilingual Customer Service Broker
1 month ago
We are seeking a highly skilled and bilingual customer service broker to join our team at the Ontario Teachers Insurance Plan (OTIP). As a customer service broker, you will be responsible for providing exceptional service to our members, resolving their inquiries and complaints, and assessing risks for automobile and property policies.
Key Responsibilities:- Respond to telephone inquiries and written requests, processing changes directly into the computer system, applying proper underwriting standards, and assessing risks according to binding requirements.
- Resolve product and service problems, clarifying member complaints, determining the cause of the complaint, selecting the best solution, and explaining it.
- Attract potential members by answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Process rewrites and remarket following established new-business guidelines.
- File and document records of insurance transactions and maintain and update current rate manuals for all markets, as received, including new coverage announcements.
- Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.
- The ability to communicate in French is required.
- A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
- The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
- Experience in personal lines automobile and property insurance is an asset.
- Intermediate knowledge of Microsoft Office Suite applications.
- Rewarding salary and bonuses that truly value your dedication.
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
- Defined benefit pension plan for a financially confident retirement.
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
- Access to a wealth of learning resources, including LinkedIn Learning for professional development.
- Flexible work-from-home and hybrid options.
- Unlock your potential with opportunities for advancement.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
