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Client Services Global Delivery Senior Associate

2 months ago

Toronto, Ontario, Canada State Street Full time

Job Summary

We are seeking a highly skilled and experienced Senior Associate to join our Client Services team at State Street. As a key member of our team, you will be responsible for providing exceptional client service and support to our global clients.

Key Responsibilities

  • Respond to client inquiries and requests in a timely and professional manner
  • Assist with account administration, including account openings, billing setup, and tax documentation
  • Provide online support for various client-facing applications
  • Ensure timely and accurate production of client-customized reporting
  • Collect and analyze data for risk and compliance reporting
  • Elevate unresolved issues to manager or officer
  • Monitor and review daily work of Client Operations Associates to ensure accuracy and timeliness
  • Provide on-the-job training to new staff and assist with attainment of job responsibilities
  • Identify and report unusual or potentially suspicious transaction activity in accordance with corporate policy and guidelines

Requirements

  • Bachelor's degree with business-related coursework or equivalent
  • 2+ years of related custody and/or fund accounting experience
  • Knowledge of securities markets, languages, and products, as well as legal and regulatory requirements
  • Strong knowledge of MS Office applications and spreadsheet proficiency
  • Strong organizational skills and ability to prioritize assignments under tight deadlines
  • Strong interpersonal and communication skills in both verbal and written forms in English
  • Ability to work as a team player
  • Ability to prioritize assignments under tight deadlines
  • Understanding of operational functions within both custody and fund accounting

What We Offer

As a Senior Associate at State Street, you will have the opportunity to work with a global team of professionals who are dedicated to delivering exceptional client service and support. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.