Branch Team Leader

3 weeks ago


Edmonton, Alberta, Canada Acera Insurance Full time
Branch Team Leader

At Acera Insurance, we're committed to creating a workplace that fosters growth, accountability, and integrity. As a Branch Team Leader, you'll play a key role in aligning our Autoplan, Personal lines, and Commercial teams to achieve growth goals.

Key Responsibilities:
  • Lead by example, mentoring and guiding your team to deliver exceptional client service
  • Manage a book of business in either Personal lines or Commercial, leveraging your expertise to drive growth
  • Set and train on client service expectations, ensuring a seamless experience for our clients
  • Recruit, motivate, and develop a high-performing team, focusing on professional growth and development
  • Assess and address training needs, ensuring your team is equipped to excel in their roles
  • Handle challenging situations with poise and professionalism, prioritizing a positive and respectful work environment
  • Communicate achievements and changes with your team, fostering a culture of transparency and collaboration
Competencies & Qualifications:
  • Strong Autoplan knowledge, with the ability to complete ICBC Autoplan transactions
  • Proven ability to create a positive, inclusive work environment that encourages continuous improvement
  • Level two general insurance license
  • Strong client service skills, with a focus on delivering exceptional experiences
  • Proven ability to interact professionally and effectively with team members and clients
  • Strong attention to detail, with a focus on accuracy and precision

As a Branch Team Leader at Acera Insurance, you'll have the opportunity to make a meaningful impact on our team's success, while driving growth and excellence in our industry. If you're a motivated, results-driven leader with a passion for insurance and a commitment to excellence, we encourage you to apply.


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