Branch Operations Supervisor

1 month ago

Edmonton, Alberta, Canada Acera Insurance Full time

Branch Operations Supervisor

Location:

Vernon, British Columbia, CA

At Acera Insurance, we prioritize our workforce. As a preferred employer, we cultivate an exceptional workplace and a culture that fosters valuable opportunities for all team members.

Our team members are:

  • Encouraged to question conventional practices and pursue continuous learning in their quest for excellence.
  • Empowered with a sense of responsibility and independence to take charge of their tasks.
  • Respected and act with integrity by prioritizing clients, colleagues, and the community.
  • Recognized for their contributions and celebrate milestones, both significant and minor, to enhance workplace enjoyment.

We proudly provide most employees with the chance to become stakeholders. With over 550 employee owners, Acera Insurance stands out as the only Canadian brokerage that is predominantly owned by its employees. Our employee owners have a vested interest and share in the success of Acera Insurance — a success they help create.

Join our award-winning network of over 1,000 professionals across Canada and transform the perception of insurance.

BRANCH OPERATIONS SUPERVISOR

The Branch Operations Supervisor is responsible for aligning our Autoplan, Personal lines, and Commercial teams through guidance, instruction, coaching, and positive leadership to meet growth objectives. They are solution-focused and promote ongoing enhancement in both external and internal client service. A Supervisor fosters effective interpersonal relationships that encourage the professional development of their team and peers. This role is accountable for overall branch production retention and growth, as well as recruitment, team motivation, and performance management.

Key Responsibilities

  • Act as a mentor and leader to inspire the team to surpass client expectations.
  • Manage a portfolio of business in either personal lines or commercial based on prior experience.
  • Establish and train on client service standards.
  • Oversee the selection and recruitment process; plan workforce needs.
  • Evaluate current and new staff's capabilities to learn and organize training, adapting training methods based on learning preferences.
  • Address challenging situations with composure and professionalism.
  • Express gratitude and appreciation towards team members and clients.
  • Understand the activities that drive production; set goals to promote growth.
  • Manage performance or provide corrective feedback to team members to support their professional development.
  • Support fellow Supervisors; participate in and contribute ideas during team leader meetings.
  • Communicate achievements and changes effectively with team members.
  • Act in a fair, ethical, and professional manner.

Qualifications & Skills

  • Strong knowledge of Autoplan, with the ability to complete an ICBC Autoplan transaction.
  • Create an environment where everyone is motivated to perform at their best.
  • Possess a level two general insurance license.
  • Dedicated to continuous improvement.
  • Exhibit strong client service skills.
  • Demonstrated ability to interact professionally and effectively with team members and clients.
  • Strong attention to detail.
  • Positive influence and the ability to motivate team members.

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families, and businesses with unbiased insurance and risk management solutions that reflect a distinct Canadian perspective. Our collaborative work structure leverages our people's strengths and expertise to deliver greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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