VP, After Sales

1 month ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Title: VP, After Sales & Services

ATS Automation is seeking a seasoned executive to lead our global after-sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the segment.

Key Responsibilities:
  • Develop a comprehensive after-sales and services strategy to maximize the efficiency of our internal and global services resources.
  • Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed upon processes.
  • Directly, and through a matrixed team, pro-actively articulate and deliver value-added service solutions to our customers through the life cycle of their equipment.
  • Leverage and implement standardized global processes to drive customer satisfaction and loyalty.
  • Develop and leverage customer feedback and KPIs to drive focused customer support, conduct root cause analysis, and corrective actions.
  • Ensure the comprehensive use of the company CRM for all customer interactions and department activities.
  • Act as the escalation point for all Industrial Automation service issues or customer complaints and work them through to resolution with root cause analysis and corrective actions.
Requirements:
  • A minimum of 15 years' experience in sales, operations, and/or service/aftermarket leadership with a focus on lean process management.
  • Previous experience working in the custom automation equipment business or preferred; additional experience in the Nuclear industry highly valuable.
  • Excellent sales and customer relationship management skills are essential.
  • Computer knowledgeable with such programs as Windows, Excel, Word, MS Outlook, Adobe, etc.
  • Good knowledge of Sales Force a plus, and/or other CRM's.
  • Strong influence and communication skills.
Why ATS Automation?
  • Be a part of an engaged, empowered, and innovative global workforce.
  • We offer a robust total rewards package, including competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program.
  • We provide awesome work perks, such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses, and lots more.
  • We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

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