VP, After Sales

4 weeks ago

Cambridge, Ontario, Canada ATS Corporation Full time
Job Title: VP, After Sales & Services

ATS Industrial Automation is seeking a seasoned executive to lead our global after sales and services efforts for the Industrial Automation segment. As the VP, After Sales & Services, you will be responsible for developing and implementing a strategic plan to drive consistent growth in our aftermarket portfolio across the segment.

Key Responsibilities:
  • Develop and implement a roadmap for implementation to drive consistent growth in our aftermarket portfolio across the segment.
  • Maximize the efficiency of our internal and global services resources through the implementation of robust processes and the use of our continuous improvement business system (ABM).
  • Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed upon processes.
  • Directly, and through a matrixed team, pro-actively articulate and deliver value added service solutions to our customers through the life cycle of their equipment.
  • Leverage and implement standardized global processes.
  • Develop and leverage our customer feedback and KPI's to drive focused customer support, conduct root cause analysis and corrective actions.
  • Develop performance measurement tools and visual aids, focused around delivering profitable growth to the business through world-class service and support to customers.
  • Ensure the comprehensive use of the company CRM (example: Sales Force) for all customer interactions and department activities.
  • Act as the escalation point for all Industrial Automation service issues or customer complaints and work them through to resolution with root cause analysis and corrective actions.
  • Act as facilitator/participant in site and global meetings/functions as needed.
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Requirements:
  • A minimum of 15 years' of experience in sales, operations and/or service/aftermarket leadership with a focus on lean process management.
  • Previous experience working in the custom automation equipment business or preferred; additional experience in the Nuclear industry highly valuable.
  • Excellent sales and customer relationship management skills are essential.
  • Computer knowledgeable with such programs as Windows, Excel, Word, MS Outlook, Adobe, etc.
  • Good knowledge of Sales Force a plus, and/or other CRM's.
  • Strong influence and communication skills.

ATS Industrial Automation offers a robust total rewards package, including competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program, and more. We are committed to providing a supportive and inclusive work environment that fosters professional growth and development through internal career opportunities and our educational reimbursement program.

ATS is an equal opportunities employer and welcomes applications from diverse candidates. If you're excited about this role and have the required skills and experience, please submit your application. We look forward to hearing from you

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