Customer Service Liaison

2 weeks ago

Hamilton, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

We are seeking a highly skilled Customer Service Liaison to join our team in Hamilton, Canada. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients through various communication channels.

Key Responsibilities:
  • To handle customer inquiries via phone, email, and chat with professionalism and patience.
  • To provide accurate information about our products and services, meeting the needs of our diverse client base.
  • To resolve customer complaints in a timely and effective manner, consistently exceeding customer expectations.
  • To document customer interactions and feedback to facilitate continuous improvement.
  • To collaborate with colleagues to enhance our service processes and optimize customer satisfaction.
Requirements and Qualifications:
  • A high school diploma or equivalent; additional education is beneficial for career growth.
  • Prior experience in customer-facing roles or related fields, showcasing your adaptability and interpersonal skills.
  • Excellent communication and problem-solving abilities, enabling you to navigate complex customer issues effectively.
  • The ability to thrive in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a calm demeanor.
  • Proficiency in customer service software and tools, ensuring seamless interaction with our systems.
Benefits Package:
  • A competitive hourly wage and performance-based bonuses, acknowledging your hard work and dedication.
  • A comprehensive health benefits package, providing peace of mind for you and your loved ones.
  • Opportunities for professional growth and advancement within our organization, empowering you to reach new heights.
  • A supportive work environment that fosters teamwork, creativity, and collaboration, making every day a positive experience.
  • Employee discounts and perks, enhancing your overall quality of life.

A competitive estimated salary for this role is $45,000 - $60,000 per year, depending on your qualifications and experience. If you share our passion for delivering exceptional customer experiences and are eager to grow with us, we encourage you to apply.

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