End User Services Manager

15 hours ago


Kelowna, British Columbia, Canada NTT DATA Full time

About the Role

We are seeking an experienced End User Services Manager to lead our team in Kelowna, British Columbia, Canada. As a key member of our organization, you will be responsible for managing a field services team and ensuring that Service Level Agreements (SLAs) are met.

This is a challenging role that requires strong leadership and communication skills. You will work closely with our Health Authority partners to deliver better outcomes for patients in BC through the continuous improvement of services to clinical and healthcare support end users.

Key Responsibilities

  • Manage a field services team and ensure SLAs are met
  • Oversee the hiring process, including evaluating candidates, interviewing, onboarding, training, and offboarding
  • Develop and mentor staff through open communication, training, and development opportunities
  • Work independently to manage daily operations, using general policies and management guidance as needed
  • Ensure team members improve performance and service by targeting areas of improvement based on client and staff feedback
  • Escalate issues raised in the field and assist in their resolution
  • Support the leadership team in business process improvements

Requirements

  • 1-3 years of managerial/leadership experience
  • Undergraduate degree or equivalent combination of education and work experience
  • Graduate degree preferred
  • Strong negotiation skills
  • Demonstrated leadership of personnel and business objectives
  • Advanced verbal and written communication skills

Salary Information

The estimated annual salary range for this position is $110,000-$140,000, depending on experience. We offer a competitive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure and connectivity, and digital and AI infrastructure.

Why Work at NTT DATA?

We are one of the leading providers of digital and AI infrastructure in the world. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Join us and be part of a dynamic team that is shaping the future of technology and business.



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