End User Services Manager
15 hours ago
About the Role
We are seeking an experienced End User Services Manager to lead our team in Kelowna, British Columbia, Canada. As a key member of our organization, you will be responsible for managing a field services team and ensuring that Service Level Agreements (SLAs) are met.
This is a challenging role that requires strong leadership and communication skills. You will work closely with our Health Authority partners to deliver better outcomes for patients in BC through the continuous improvement of services to clinical and healthcare support end users.
Key Responsibilities
- Manage a field services team and ensure SLAs are met
- Oversee the hiring process, including evaluating candidates, interviewing, onboarding, training, and offboarding
- Develop and mentor staff through open communication, training, and development opportunities
- Work independently to manage daily operations, using general policies and management guidance as needed
- Ensure team members improve performance and service by targeting areas of improvement based on client and staff feedback
- Escalate issues raised in the field and assist in their resolution
- Support the leadership team in business process improvements
Requirements
- 1-3 years of managerial/leadership experience
- Undergraduate degree or equivalent combination of education and work experience
- Graduate degree preferred
- Strong negotiation skills
- Demonstrated leadership of personnel and business objectives
- Advanced verbal and written communication skills
Salary Information
The estimated annual salary range for this position is $110,000-$140,000, depending on experience. We offer a competitive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure and connectivity, and digital and AI infrastructure.
Why Work at NTT DATA?
We are one of the leading providers of digital and AI infrastructure in the world. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Join us and be part of a dynamic team that is shaping the future of technology and business.
-
Front-end Developer position
2 weeks ago
Kelowna, British Columbia, Canada KMS Kelowna Medical Supplies Full timeAs a key member of our team, you will be responsible for designing and developing our company's website and web applications. Your primary focus will be on creating a user-friendly interface and ensuring seamless interaction between the front-end and back-end systems.Key responsibilities include:Design and development: Design and develop visually...
-
Kelowna, British Columbia, Canada Kelowna Cabs (1981) Ltd. Full timeJob Description:As a Front-end Developer, you will be responsible for building the user interface and user experience of our website. You will work with our team to design and develop the visual aspects of the site, including layout, color scheme, and typography. You will also be responsible for implementing interactive elements, such as buttons, forms, and...
-
Front-end Developer
2 weeks ago
Kelowna, British Columbia, Canada Wood Family Full timeFront-end Developer RoleWe are seeking a skilled front-end developer to join our team. Key responsibilities include creating user-friendly and visually appealing interfaces using HTML, CSS, and JavaScript. The ideal candidate will have a strong understanding of UI/UX principles and be able to work collaboratively with the design team to deliver high-quality...
-
Senior Front-end Software Engineer
2 weeks ago
Kelowna, British Columbia, Canada Scrawlr Development Inc. Full timeAbout ScrawlrScrawlr Development Inc. is a pioneering software company that is revolutionizing the way individuals and businesses communicate online. We are currently seeking a highly skilled Senior Front-end Software Developer to join our dynamic team and contribute to the development of our cutting-edge platform.Why ScrawlrWe are a forward-thinking company...
-
Manager, Device Services and Service Continuity
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health Authority is seeking an experienced Manager, Device Services and Service Continuity to join our team on a full-time permanent basis in Kelowna.What We OfferEmployee & Family Assistance ProgramEmployer-paid training/education opportunitiesEmployer-paid vacationMedical Services PlanEmployer-paid insurance premiumsExtended health &...
-
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking an experienced Senior Manager of Device Services and Service Continuity to lead our team in providing high-quality clinical and business-oriented technology support. As a key member of our Digital Health leadership team, you will be responsible for overseeing the provisioning of technology, application, and...
-
Device Services Manager
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health Authority is seeking an experienced Manager, Device Services and Service Continuity to lead our team in Kelowna. As a key member of our Digital Health leadership team, you will be responsible for providing high-quality technology support and software licensing efforts for our regional device services function.Key...
-
Device Services Manager
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health Authority is seeking an experienced Manager, Device Services and Service Continuity to lead our team in Kelowna. As a key member of our Digital Health leadership team, you will be responsible for providing high-quality technology, application, and peripheral support for our regional device services function.Key...
-
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking an experienced Senior Manager of Device Services and Service Continuity to lead our team in Kelowna. The successful candidate will be responsible for providing high-quality clinical and business-oriented technology support and software licensing efforts for our regional device services function.Key...
-
IT Support Specialist
3 weeks ago
Kelowna, British Columbia, Canada Okanagan College Full timeJob Summary We are seeking a highly skilled IT Support Specialist to join our team at Okanagan College. The successful candidate will provide technical support and maintenance within the organization's computing environment, including installing, diagnosing, repairing, maintaining, and upgrading end-user hardware, software, AV, and Telecom equipment. Key...
-
Technical Support Specialist
4 weeks ago
Kelowna, British Columbia, Canada FortisBC Full timePosition OverviewAs a Technical Analyst at FortisBC, this role is responsible for providing technical support to end-users. This includes desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure, and server storage.Key ResponsibilitiesProvide frontline and advanced technical support to...
-
IT Support Specialist
3 weeks ago
Kelowna, British Columbia, Canada Okanagan College Full timeJob SummaryOkanagan College is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our computing environment.Key ResponsibilitiesInstall, configure, test, maintain, and troubleshoot end-user workstations and related hardware and...
-
Senior Project Manager
1 week ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking a highly experienced Project Manager to lead the development and implementation of large corporate-wide and provincial clinical and business electronic systems. The successful candidate will work under the project charter as established by the Regional Manager, with day-to-day direction from the client...
-
Senior Cloud Software Engineer
4 weeks ago
Kelowna, British Columbia, Canada Custom Health Full timeJob Title: Senior Cloud Software EngineerCustom Health is a leading Health-Tech company that delivers patient-centric healthcare as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and reducing the total cost of care.Our cloud-native technology platform, fully owned high-volume...
-
Senior Software Development Engineer
4 weeks ago
Kelowna, British Columbia, Canada Custom Health Full timeTransforming Patient Experience with Custom HealthWe are a fully integrated Health-Tech company on a mission to deliver patient-centric healthcare as a service. Our goal is to transform the patient experience for home-based patients, driving better outcomes and reducing the total cost of care.Our Technology PlatformPowered by our modern, purpose-built...
-
Project Manager
1 month ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health is seeking an experienced Project Manager to lead the development and implementation of large corporate-wide and provincial clinical and business electronic systems.Key ResponsibilitiesDevelop project documents, including charters, schedules, and end product specifications.Develop comprehensive project plans with input from user...
-
Project Manager
1 month ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the JobInterior Health is seeking an experienced Project Manager to lead the development and implementation of large corporate-wide and provincial clinical and business electronic systems.Key ResponsibilitiesDevelop project documents, including charters, schedules, and end product specifications.Develop comprehensive project plans with input from user...
-
Senior Software Engineer
1 month ago
Kelowna, British Columbia, Canada Custom Health Full timeAbout Custom HealthWe are a fully integrated Health-Tech company focused on delivering patient-centric healthcare as a service. Our mission is to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction.Our technology platform, powered by modern purpose-built technology, fully owned...
-
Senior Software Engineer
1 month ago
Kelowna, British Columbia, Canada Custom Health Full timeAbout Custom HealthWe are a fully integrated Health-Tech company focused on delivering patient-centric healthcare as a service. Our mission is to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction.Our technology platform, powered by modern purpose-built technology, fully owned...
-
Senior Project Manager
3 weeks ago
Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking a highly skilled Project Manager to lead the development and implementation of large corporate-wide and provincial clinical and business electronic systems. The successful candidate will work under the project charter as established by the Regional Manager, with day-to-day direction from the client manager,...