Senior Manager of Device Services and Service Continuity

3 weeks ago

Kelowna, British Columbia, Canada Interior Health Authority Full time
About the Role:

Interior Health Authority is seeking an experienced Senior Manager of Device Services and Service Continuity to lead our team in Kelowna. The successful candidate will be responsible for providing high-quality clinical and business-oriented technology support and software licensing efforts for our regional device services function.

Key Responsibilities:

Manage the Technology Refresh Program (TRP) and Asset Acquisitions within IH, ensuring the TRP schedule, new equipment orders, and asset lists are reviewed and approved with departmental spending authorities and site contacts.

Oversee the Managed Print Services (MPS) relationship, ensuring Interior Health obtains value for money and holds vendors accountable for delivering services as defined in the MPS contract and according to defined SLAs.

Manage multiple department operational and capital budgets, approving and tracking expenditures, identifying budget discrepancies, allocating funds across areas of responsibility, and providing input into budget development.

Provide leadership in the design and development of Digital Health Business Continuity Services, overseeing regular meetings with leaders within Digital Health and the broader organization to ensure regular review of Digital Health business continuity and identification and closure of gaps within the ITSM Business Continuity framework.

Ensure the ongoing management/maintenance of negotiated vendor contracts, leading Request for Proposals (RFPs), evaluations, and vendor selection, negotiating contracts with vendors, ensuring payment schedules are distributed, and vendors are upholding contract provisions.

Participate on assigned internal, external, and provincial committees, representing Interior Health as a decision maker on external opportunities to achieve desired outcomes.

Manage, recruit, allocate, and hire/supervise staff, conducting performance appraisals/evaluations, and disciplining and terminating staff as required, ensuring the implementation of correct human resource standards and procedures.

Provide leadership and direction to staff who may themselves carry supervisory responsibility, and through them, to all staff within the Device Services and Service Continuity department.

Communicate with senior management regarding status affecting logistics/acquisition/procurement activities, taking immediate action as required on critical issues.

Accountable for project priorities for the health authority, ensuring that projects are executed in accordance with Interior Health project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.

Oversee the maintenance and accuracy of asset and software inventory information for hardware, software, and licenses, monitoring and analyzing trends in spending or inventory control.

Work closely with internal leaders, provincial contract Integrators, and other contracted service providers to ensure that Service Level Agreements and desired contracted outcomes are being met, implementing specific courses of action to address issues or opportunities.

Define requirements for special projects involving the acquisition, disposal, and installation of end-user computers, printers, software, and peripherals, optimizing fleet size, recommending computer and printer types, and ensuring internal purchasing policies and best practices are adhered to.

Work with external service providers to negotiate contract terms, change orders, and pricing, resolve complex service issues, and enhance and expand existing services.

Develop detailed work plans, schedules, cost estimates, resource plans, and status reports.

Maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.

Perform other related duties as assigned.

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