Customer Support Specialist
1 month ago
We are seeking a dedicated and enthusiastic candidate to engage with our growing number of end-users through phone, chat, and email, addressing technical and billing inquiries related to their email marketing accounts.
Key Responsibilities:- Identify and resolve technical and billing issues for customers.
- Participate in the customer support ticket triage process and communicate effectively with agents to resolve escalated tickets.
- Monitor and report product bugs, providing exceptional customer and team support.
- Minimum of 2 years experience in Technical Support or Inbound Call Center.
- Experience with Salesforce and phone software is desired.
- Excellent communication skills in English (oral and written).
- Proficiency in PC applications, including MS Word, Excel, and Outlook.
- Experience in resolving basic user-related technical problems over the phone.
Ziff Davis is a global company with a diverse and inclusive organization, supporting a sustainable future through our actions and products, and managing our businesses using the highest principles of business ethics.
-
Customer Support Specialist
4 weeks ago
Ottawa, Ontario, Canada Ziff Davis, LLC Full timeKey Responsibilities:As a Customer Resolution Specialist at Ziff Davis, you will be the main point of contact for customers seeking assistance with their email marketing accounts. Your duties will include responding to technical and billing inquiries, managing high-value accounts, and overseeing ticket management to ensure swift resolution and adherence to...
-
Customer Support Specialist
3 weeks ago
Ottawa, Ontario, Canada Boston Scientific Full timeAbout the role:The Customer Support Specialist plays a crucial role in delivering exceptional customer service to healthcare providers, ensuring a seamless experience with our products and expertise. This key position acts as a liaison between customers and our team, efficiently processing orders, responding to inquiries, and proactively anticipating...
-
Healthcare Support Specialist
1 month ago
Ottawa, Ontario, Canada Home and Community Care Support Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our Intake Team. As a key member of our team, you will provide administrative and clerical support to ensure the smooth delivery of patient-centered care.Key ResponsibilitiesProvide information and referral services to patients, families, and service...
-
Customer Service and Support Specialist
1 week ago
Ottawa, Ontario, Canada Interac Corp. Full timeJob OverviewWe are seeking a highly skilled Customer Service and Support Specialist to join our team at Interac Corp.About the RoleThis is a dynamic opportunity to provide exceptional support to our clients, ensuring their needs are met and exceeded. As a Customer Service and Support Specialist, you will be responsible for:Providing timely and effective...
-
Healthcare Support Specialist
1 month ago
Ottawa, Ontario, Canada Home and Community Care Support Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. In this role, you will provide administrative support to our Care Coordination team, ensuring that patients receive prompt and effective customer service.Key Responsibilities:Provide administrative support to the Care Coordination...
-
Ottawa Customer Support Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full time $35,000 - $50,000We are looking for a highly skilled Ottawa Customer Support Specialist to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...
-
Ottawa, Ontario, Canada Home and Community Care Support Services Full timeJob OverviewWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services in Cornwall. As a key member of our intake team, you will provide administrative support to ensure the efficient delivery of patient-centered care.
-
Ottawa, Ontario, Canada Canadian Blood Services Full timeAbout Canadian Blood ServicesWe are a leading healthcare organization dedicated to saving and improving lives through blood, plasma, stem cells, and organ and tissue donation.As a Customer Support Specialist, you will play a vital role in supporting our team in the Medical Affairs & Innovation department, specifically with the Canadian Transplant Registry...
-
Insurance Broker Customer Support Specialist
1 month ago
Ottawa, Ontario, Canada Ontario Teachers Insurance Plan Full timeJob Title: Broker Customer SupportAt the Ontario Teachers Insurance Plan (OTIP), we're committed to providing exceptional service to our exclusive VIP accounts. As a Broker Customer Support specialist, you'll be the primary point of contact for these high-value clients, building strong relationships and offering tailored insurance solutions that meet their...
-
Customer Support Specialist
6 days ago
Ottawa, Ontario, Canada Micrometrics Full timeCompany OverviewMicrometrics is a leading provider of guest communication and experience management solutions in the hospitality and travel industries.We have been at the forefront of innovation in the B2C communication industry, constantly looking for new ways to deliver streamlined communication and exceptional experiences. With COVID-19 changing how we...
-
Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeJob Title: Customer Experience SpecialistJob Summary:beBee Professionals is seeking a skilled Customer Experience Specialist to provide technical support to customers, troubleshoot and resolve technical issues, and deliver exceptional customer service. The ideal candidate will possess a strong background in customer service and technical support, with...
-
Fortinet IT Support Specialist
2 weeks ago
Ottawa, Ontario, Canada Fortinet, Inc. Full timeFortinet IT Support Specialist Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our Fortinet team in Ottawa. As an IT Support Specialist, you will provide technical assistance to our internal users, ensuring a seamless and secure experience.Key Responsibilities:Provide technical support via email, phone, and tickets for various...
-
Diagnostic Support Specialist
1 week ago
Ottawa, Ontario, Canada EssilorLuxottica Full timeRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a skilled Diagnostic Support Specialist to join their team. With a strong background in optics or a related field, this individual will be responsible for supporting customer experience teams and customers by analyzing preproduction orders, proposing solutions...
-
Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Experience Specialist to provide technical support to customers, troubleshoot and resolve customer inquiries, and provide exceptional customer service. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong technical background.Responsibilities:Provide technical support...
-
Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeCustomer Experience SpecialistBeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The successful candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.Key Responsibilities:Provide excellent customer service to...
-
Technical Support Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeWe are seeking a Technical Support Specialist to provide technical assistance to our customers and internal teams. The ideal candidate will have a strong understanding of computer hardware and software, as well as experience with troubleshooting and problem-solving.The successful candidate will be responsible for responding to customer inquiries,...
-
Customer Experience Specialist
1 month ago
Ottawa, Ontario, Canada beBee Professionals Full timeCustomer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients in Ottawa. The successful candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The ideal candidate will be responsible for responding...
-
Technical Support Specialist
3 weeks ago
Ottawa, Ontario, Canada baby enRoute Full timeAbout This RoleBaby enRoute is seeking a dedicated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical assistance to our customers, ensuring their issues are resolved promptly and effectively.Key Responsibilities:Technical Support: Respond to...
-
Operations Support Specialist
1 week ago
Ottawa, Ontario, Canada Randstad Full timeWe are seeking a highly organized and customer-focused individual to join our team as an Operations Support Specialist.About the RoleThis is a temporary position lasting 6 months, working Monday to Friday from 8:30 AM to 5:00 PM in Ottawa Downtown. The successful candidate can expect a competitive salary range of $50,000 to $60,000 per year.Job DescriptionAs...
-
Administrative Support Specialist
1 week ago
Ottawa, Ontario, Canada Vienna's Auto Full timeJob Title: Administrative Support SpecialistWe are seeking an organized and detail-oriented Administrative Support Specialist to join our team at Vienna's Auto. The successful candidate will provide administrative support to ensure the smooth operation of our office.ResponsibilitiesCoordinate appointments, meetings, and eventsManage and maintain accurate...