Director of Technical Operations

2 weeks ago


Windsor, Ontario, Canada Logic Executive Search & Workplace Solutions Full time
Job Title: Director Service Operations

Logic Executive Search and Workplace Solutions is proud to partner with ENWIN Utilities Ltd. (ENWIN), a leading electricity distribution company serving customers in the City of Windsor. ENWIN is responsible for the local distribution of electricity and the maintenance of the local electricity distribution infrastructure. The company also operates and maintains the WUC-owned water system that serves customers in Windsor, Tecumseh, and LaSalle.

The Director Service Operations is a senior management representative responsible for overseeing the Technical Services, Metering, and Billing functions of the organization. As a member of the senior management team, this position is relied upon to act as a trusted business partner and collaborative colleague on all technical and regulatory requirements related to connecting new customers, including the connection of generation to the electricity distribution system.

The successful candidate will lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water in support of meeting ENWIN's current and future needs. This position is responsible for providing strategic advice and tactical support to all levels of management on Technical Services, Metering, and Billing matters. The Director Service Operations will also be responsible for managerial and supervisory resources, as well as the preparation and management of business plans and corresponding departmental budgets for these areas of responsibility.

Key Responsibilities:
  • Oversee the Technical Services, Metering, and Billing functions of the organization
  • Develop and implement approved meter-to-cash strategies for electricity and water
  • Provide strategic advice and tactical support to management on Technical Services, Metering, and Billing matters
  • Manage managerial and supervisory resources
  • Prepare and manage business plans and departmental budgets
Requirements:
  • Minimum of 10 years' experience in the Technical Services, Metering, or Billing field, with 5 years at a senior-level role
  • University degree in Engineering, Computer Science, Business, Technology, or a related discipline
  • Professional Engineer (P. Eng) is considered an asset
  • Knowledge and experience related to utility metering infrastructure, AMI systems, MDMR, and wholesale metering applications is considered an asset
  • Thorough understanding of utility meter-to-cash processes and revenue assurance principles
  • Working knowledge of relevant legislative requirements, regulatory bodies, and guidelines
Preferred Qualifications:
  • Experience working in a unionized environment
  • Knowledge and experience with budgeting and financial review
  • Experience with policy development, project management, planning, and promoting process improvement
  • Strong skills in writing business and technical reports
  • Strong interpersonal, communication, negotiation, and dispute-resolution skills

Logic Executive Search and Workplace Solutions is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified individuals to apply for this role.



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