Director of Technical Operations

17 hours ago

Windsor, Ontario, Canada The MEARIE Group Full time
Director Service Operations

The MEARIE Group is proud to partner with ENWIN Utilities Ltd. (ENWIN), a licensed electricity distribution company serving customers in the City of Windsor. ENWIN is responsible for the local distribution of electricity, and the service and maintenance of the local electricity distribution infrastructure. ENWIN also maintains a contract of service with Windsor Utilities Commission (WUC) to operate and maintain the WUC-owned water system that serves customers in Windsor, Tecumseh and LaSalle.

As a senior management representative, the Director Service Operations will oversee the Technical Services, Metering and Billing functions of the organization. This position is responsible for managerial and supervisory resources, as well as the preparation and management of business plans and corresponding departmental budgets for these areas of responsibility.

The successful candidate will have a thorough understanding of a utility's meter-to-cash processes and revenue assurance principles. They will also have experience working in a unionized environment and knowledge of relevant legislative requirements, regulatory bodies regulations and guidelines within areas of responsibility.

The ideal candidate will have a strong background in technical services, metering, and billing, with a minimum of ten years' experience in the field. They will also have excellent communication and interpersonal skills, with the ability to lead, manage, mentor, and motivate staff.

Key Responsibilities:

  • Oversee the Technical Services, Metering and Billing functions of the organization
  • Prepare and manage business plans and departmental budgets
  • Develop and implement approved meter-to-cash strategies for electricity and water
  • Provide strategic advice and tactical support to all levels of management
  • Lead and manage managerial and supervisory resources

Requirements:

  • Minimum of ten years' experience in technical services, metering, and billing
  • University degree in Engineering, Computer Science, Business, Technology or a related discipline
  • Professional Engineer (P. Eng) is considered an asset
  • Knowledge and experience with utility metering infrastructure, AMI systems, MDMR and wholesale metering applications is considered an asset
  • Thorough understanding of a utility's meter-to-cash processes and revenue assurance principles
  • Experience working in a unionized environment is preferred
  • Knowledge and experience with budgeting and financial review
  • Experience with policy development, project management, planning and promoting process improvement
  • Strong skills in writing business/technical reports
  • Strong and effective interpersonal, communication, negotiation, and dispute-resolution skills
  • Demonstrated ability to lead, manage, mentor, and motivate staff

What We Offer:

The MEARIE Group is committed to providing a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced professional looking for a challenging opportunity, please submit your resume and cover letter to [insert contact information].

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