Director of Resident Experience and Engagement
2 days ago
We are a leading provider of seniors' residences in Canada, dedicated to delivering exceptional care, support, services, and housing to our residents and their families.
Job SummaryWe are seeking an experienced Director of Resident Experience and Engagement to join our team. This key role will be responsible for designing and implementing programs that foster resident well-being and a sense of community across our multi-site homes throughout Canada.
Key Responsibilities- Develop and execute resident-focused programs that meet diverse needs and preferences, enhancing satisfaction and retention across all communities.
- Oversee the creation and implementation of dining experiences that cater to residents' dietary preferences and nutritional needs.
- Foster a sense of community through resident engagement initiatives that reflect diverse interests and recreational needs.
To be successful in this role, you will need:
- A proven track record of developing and implementing customer-focused programs and experiences in multi-site, national network settings.
- Leadership and strategic vision with over 15 years of progressive experience leading successful teams.
- Collaboration and stakeholder management skills, with the ability to work effectively in a matrix environment.
- Change and project management expertise, with proficiency in tools such as Voice of the Customer and 5 Why's.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package.
LocationThis role is based in Canada, with opportunities to work across multiple sites.
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