Customer Service and Administrative Professional

2 weeks ago

London, Ontario, Canada Rentokil Initial Full time

Rentokil Terminix, the world's largest pest control company, is seeking a highly skilled Customer Service and Administrative Professional to join our team in Concord, ON.

About the Role

This exciting opportunity supports our commercial and residential customers while providing World Class customer service. As a key member of our Support Services team, you will work closely with Branch Managers, Technicians, and other team members to ensure customer satisfaction is met in all areas.

You will be responsible for:

  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance, including contact updates, changes to billing, POs, and more
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals
  • Print, sort, and mail daily invoice runs as required
  • Ensure month-end procedures are followed and deadlines met
  • Create reports in Excel to provide to customers with special requests monthly
  • Verify accuracy of service work tickets and post in CRM
  • Process credit cards in CRM as required
  • Assist in resolving customer disputes with the accounts receivable team
  • Submit all vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
  • Compile production and sales commissions reports to review with Branch Managers
  • Assist Sales Reps and the Operations team with looking up customer info in CRM
  • Track business and technician licenses for expiry/renewal
  • Assemble logbooks (info binders) for customers as required
  • Shipping and receiving
About You

We are seeking a highly motivated and organized individual with excellent communication skills and attention to detail. The ideal candidate will have:

  • 2+ years of administrative experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, including Google Docs, Drives, Gmail, and Calendars
  • Able to learn and use multiple computer systems
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong written and verbal communication
  • Able to exercise tact and diplomacy when dealing with others
  • A strong work ethic, punctuality, and a professional demeanor
What We Offer

Rentokil Terminix offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus excellent benefits, including:

  • Company-paid holidays, vacation, and sick time
  • Excellent health benefits, including medical, dental, vision, and life insurance
  • Employee Assistance Program offering free counseling services and other benefits
  • Retirement Savings plan with highly-competitive company-matching contributions of 3.5%
  • Employee discounts
  • Fantastic tuition reimbursement benefits and scholarship programs

Rentokil Terminix is an equal opportunity employer and welcomes applications from diverse candidates.

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