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Customer Service Representative
2 months ago
Job Summary:
We are seeking a skilled Telephone Operator Receptionist to join our team at the Burnaby RCMP Detachment. As a key member of our public contact team, you will be responsible for operating and answering a multi-line switchboard system, providing information and direction to the public, and performing various clerical duties.
Key Responsibilities:
- Answer and transfer calls to the appropriate department or individual
- Provide information and direction to the public over the telephone
- Perform various clerical duties, including data entry and record-keeping
- Deal effectively with the public, staff, and officials in supplying information and assistance related to departmental operations
- Speak distinctly with a good telephone manner
Requirements:
- Up to high school graduation, including or supplemented by telephone/switchboard operation and typing training
- Related experience or an equivalent combination of training and experience
- Sound knowledge of the operation of a multi-line switchboard system and of the functions, regulations, and rules governing Police Department operations and activities
- Strong written and verbal communication skills
What We Offer:
- A competitive hourly rate of $26.18 + 12% in lieu of benefits
- A dynamic and supportive work environment
- The opportunity to work in a policing environment and make a positive impact on our community
How to Apply:
Please submit your application online. We thank all applicants for their interest; however, only those considered for an interview will be contacted.