Customer Service Representative

4 weeks ago

Burnaby, British Columbia, Canada FortisBC Full time
Customer Service Representative Job Description

FortisBC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities:
  • Develop knowledge and skills in customer service processes to provide exceptional experiences.
  • Work to understand customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A safe, inclusive, and diverse work environment.
  • The chance to work with a team that values customer satisfaction and excellence.
Requirements:
  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude dedicated to creating memorable experiences.
  • Excellent verbal and written communication skills.
  • A solid multi-tasker who can navigate multiple computer programs.
  • Exceptional problem-solving skills and the ability to ask effective questions.
What It Means to Be an Unscheduled Part-Time Regular Employee:
  • An Unscheduled Part-Time Regular employee works variable hours, including weekends and graveyard shifts.
  • They are able to submit a standing request for preferred shifts, although shift assignment is based on operational requirements.
  • They will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly.
  • They will be eligible for benefits after completing 975 hours of accumulated service.
Additional Information:
  • Successful applicants will be required to attend full-time classroom training.
  • Attendance is mandatory during this time.
  • This is an office-based role that requires being on site during scheduled shifts.

FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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