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Complaint Resolution Specialist

2 months ago

Burnaby, British Columbia, Canada Engineers & Geoscientists British Columbia Full time

We are seeking a highly skilled Complaint Resolution Specialist to join our team in Burnaby, British Columbia.

Job Summary

The successful candidate will be responsible for managing the intake and processing of complaints against engineers and geoscientists, or against engineering or geoscience firms. This role involves reviewing complaint files, investigating and gathering information, and drafting reports and letters as required.

This position requires excellent communication skills, both written and verbal, and the ability to manage difficult conversations. Experience with Microsoft Office Products is essential, and knowledge of engineering or geoscience is an asset.

About Us

Engineers and Geoscientists British Columbia is a not-for-profit organization that regulates and governs the professions of engineering and geoscience under the authority of the Professional Governance Act. Our mission is to protect the public interest by setting and maintaining high standards for over 40,000 registrants.

Requirements
  • 3-5 years of experience working in a law firm, legal department, professional regulatory body, or equivalent
  • Relevant education, such as a paralegal diploma or training in social sciences; a university degree is preferred but not required
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, based on experience, and a comprehensive benefits package.