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Concierge | PLANTA Toronto

2 months ago

Toronto, Ontario, Canada Chase Hospitality Group Full time

Job Summary:

We are seeking a highly skilled and experienced Concierge to join our team at PLANTA Toronto. As a Concierge, you will be responsible for providing exceptional guest experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Champion the brand's vision and values, and contribute to a culture of positivity and high standards where all employees strive for excellence in everything they do.
  • Create an environment that is warm, welcoming, and filled with positivity for guests and employees.
  • Uphold our standards at all times and treat everyone with courtesy and respect.
  • Warmly and graciously greet all incoming and departing guests.
  • Seat guests proactively, promptly, with genuine care to attention and detail.
  • Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience, or the ability of staff to service the business of their section.
  • Prepare and present all pre-shift notes for upcoming service (e.g., special occasions, celebrations, etc.).
  • Operate and maintain reservations systems and assign reservations daily on SevenRooms in a logical and appropriate manner.
  • Update reservation system with guest information and details.
  • Answer incoming calls, reservations, and administer call backs.
  • Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs that require special attention, once known.
  • Relay the necessary information regarding allergies and guest requests to management, respective captains, and kitchen.
  • Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner.
  • Ensure opening, closing, and weekly checklists are being used and all tasks on said checklists are being completed.
  • Ensure that all areas of the restaurant under Concierge's purview are well maintained and kept clean at all times, including the concierge stands, all front entrance windows, floors, and mats, mirrors, and chrome, and washrooms.
  • Communicate with leadership on any need-to-know information regarding restaurant or Concierge-specific needs.
  • Complete any additional tasks assigned to the Concierge team, such as MyCheck integration or take-out order management.

Requirements:

  • Fully understand and embody PLANTA's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
  • 1-2 years' experience in a similar, fast-paced environment with similar standards.
  • Experience using reservation systems.
  • Well-spoken and excellent communication skills.
  • Humble and relatable with a confident attitude.
  • Remain highly detailed at all times.
  • Respectful and professional with all interactions.
  • Proactive in understanding guests' needs.
  • Creativity in finding solutions to provide guests an exceptional experience.
  • Ability to ease conflict and resolve issues.
  • Team-oriented with the capability to work in a high-stress environment.
  • High organizational skills and ability to prioritize.
  • Professional appearance appropriate for a premier restaurant.
  • Results-oriented and impeccably organized.
  • Degree/Diploma in Hospitality, WSET, Prud'homme, or equivalent considered an asset.
  • Full-time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager.