Concierge | PLANTA Toronto

4 weeks ago

Toronto, Ontario, Canada Chase Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at PLANTA Toronto. As a Concierge, you will be responsible for providing exceptional guest experiences, ensuring seamless service, and maintaining the highest standards of hospitality.

Key Responsibilities
  • Champion the brand's vision and values, contributing to a culture of positivity and high standards.
  • Create a warm and welcoming environment for guests and employees.
  • Uphold our standards at all times, treating everyone with courtesy and respect.
  • Proactively seat guests, ensuring a genuine care to attention and detail.
  • Actively communicate with the Leadership team on issues or potential concerns.
  • Prepare and present pre-shift notes for upcoming service.
  • Operate and maintain reservations systems, assigning reservations daily.
  • Update reservation systems with guest information and details.
  • Answer incoming calls, reservations, and administer call backs.
  • Advise colleagues of guest special occasions, unique celebrations, and concerns.
  • Relay necessary information regarding allergies and guest requests to management and kitchen.
  • Ensure opening, closing, and weekly checklists are completed.
  • Maintain all areas of the restaurant under Concierge's purview, ensuring cleanliness and organization.
  • Communicate with leadership on any need-to-know information.
Requirements
  • Fully understand and embody PLANTA's can-do attitude, demonstrating passion and dedication.
  • 1-2 years' experience in a similar, fast-paced environment with similar standards.
  • Experience using reservation systems.
  • Well-spoken and excellent communication skills.
  • Humble and relatable with a confident attitude.
  • Remain highly detailed at all times.
  • Respectful and professional with all interactions.
  • Proactive in understanding guests' needs.
  • Creativity in finding solutions to provide guests an exceptional experience.
  • Ability to ease conflict and resolve issues.
  • Team-oriented with capability to work in a high-stress environment.
  • High organizational skills and ability to prioritize.
  • Professional appearance appropriate for a premier restaurant.
  • Results-oriented and impeccably organized.
  • Degree/Diploma in Hospitality, WSET, Prud'homme, or equivalent considered an asset.
  • Full-time flexible hours required (days, nights, weekends, holidays) or as agreed with your hiring manager.

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